Cancellation & Refunds

All treatments are non-refundable once the package has been purchased. You have the specified time of the package to redeem all treatments.

No Shows

Please note that our cancellation and No Show policy has changed.  If you need to alter your appointment for any reason please be aware that we have a 72 hour free cancellation policy, beyond this point you may re-schedule your appointment without losing your deposit. We are able to re-schedule your appointment once only. Any further changes will have to be done through a new booking.

If you cancel an already re-scheduled appointment or fail to attend the new slot you will also be required to pay your deposit regardless of the reason.

Cancellations and No shows beyond the stated time frame will result in loss of the deposit.